Terms & Conditions

1. General

1.1 This website, vapeoutletpro.com (“Site”), is an online shopping platform where users may browse, select, and purchase products.

1.2 By accessing or using this Site, including placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this Site.

1.3 Your access to and use of the Site, including any purchase of products, is subject to these Terms & Conditions and all applicable laws.

1.4 By placing an order, you also acknowledge and agree to our Privacy Policy.

2. Acceptance of Terms

2.1 By accessing the Site, registering an account, or placing an order, you confirm that you:

• Have read and understood these Terms & Conditions
• Agree to be legally bound by them
• Agree to comply with all applicable laws and regulations

3. Eligibility

3.1 You must be 18 years or older to purchase from this Site.

3.2 By placing an order, you confirm that:

• You are at least 18 years of age
• You are not purchasing on behalf of a minor
• You understand it is illegal to supply such products to individuals under 18

3.3 We reserve the right to request valid identification and to cancel orders where age verification cannot be completed.

4. Orders (Acceptance & Rejection)

4.1 We reserve the right to:

• Refuse or cancel any order at our discretion
• Change product specifications, pricing, or availability without notice

4.2 Orders may be cancelled if:

• Age verification fails
• Payment is not successfully completed
• Fraud or misuse is suspected

4.3 While we strive for accuracy, we do not warrant that product descriptions, pricing, or other content on the Site are error-free, complete, or current.

5. Shipping, Fulfilment & Delivery

5.1 Fulfilment Locations
Orders may be fulfilled from:

• Australian warehouse, or
• International warehouses (including Hong Kong) depending on stock availability

5.2 Estimated Delivery Timeframes

• Domestic (Australia): 3–7 business days via Australia Post
• International shipments: approximately 25 business days or more

5.3 Delays & External Factors

You acknowledge and agree that:

• Delivery timeframes are estimates only and not guaranteed
• Global logistics disruptions may impact delivery times
• Air freight capacity reductions (e.g. weekly flights instead of daily) may cause additional delays of 20+ business days
• Delivery times may vary due to customs, carriers, or force majeure events

5.4 Acceptance of Shipping Risk

By placing an order, you:

• Accept the risk of extended delivery times
• Agree that delays outside our control do not constitute a breach of contract
• Agree to allow a reasonable international shipping period

5.5 Item Not Received Policy (Chargeback Protection Clause)

You agree that:

• An order is not considered lost unless:
  • Official tracking confirms loss, OR
  • Delivery exceeds 60–75 business days
• Disputes filed before this period may be considered premature

5.6 Proof of Fulfilment

We may provide the following as proof of delivery/dispatch:

• Shipment confirmation
• Tracking number
• Carrier acceptance records

These shall constitute valid evidence in resolving disputes.

5.7 Customer Responsibilities

You are responsible for:

• Providing accurate shipping details
• Reviewing shipping timelines before purchase

We are not liable for delays caused by incorrect information.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, ALIBARBAROUTLETAU shall not be liable for:

• Shipping delays caused by third-party carriers
• Customs processing delays
• Losses arising from late delivery

6.2 Such delays do not constitute grounds for:

• Refund claims
• Chargebacks
• Disputes based solely on delivery timing

7. Disclaimer

7.1 We reserve the right to:

• Modify or terminate the Site at any time
• Update these Terms without prior notice

7.2 Continued use of the Site constitutes acceptance of any updated Terms.

7.3 We are not liable for:

• Website interruptions
• Technical errors
• Inaccuracies in content

8. Dispute Resolution

8.1 By using this Site, you agree that:

• Any disputes shall first be resolved through direct communication with our support team
• You will not initiate a chargeback without attempting resolution

8.2 You agree to binding arbitration where applicable and waive participation in class actions where permitted by law.

9. Customer Support

For assistance, please contact:

• Email: [email protected]
• WhatsApp: +852 4684 7996

10. Binding Agreement

By placing an order, you confirm that you:

• Have read, understood, and agreed to these Terms & Conditions
• Accept all shipping risks and delivery conditions
• Agree not to file disputes based solely on delivery delays within the stated timeframe